The Ojaian Terms & Conditions

By purchasing meals from The Ojaian, you agree to the following terms and conditions.

Orders & Scheduling

All meal packages are prepared to order. Clients will select a preferred delivery date at the time of booking.

If you need to change your scheduled delivery date, please notify The Ojaian at least 72 hours (3 days) in advance. While we will do our best to accommodate schedule changes, requests made with less than 72 hours' notice may not be possible.

Payment

Full payment is required at the time of purchase unless otherwise agreed upon in writing.

Cancellations & Refunds

Because ingredients are purchased and meals are prepared specifically for each client, orders are non-refundable once preparation has begun. Cancellation requests made at least 7 days before the scheduled delivery date may be eligible for a credit toward a future order at the discretion of The Ojaian. No refunds or credits will be provided for missed deliveries or changes requested after meals have been prepared.

Delivery Area

The Ojaian currently delivers exclusively within Ojai and Oak View, California.

At this time, delivery is not available outside of these service areas. The Ojaian does not offer shipping or mail-order services.

If an order is placed for an address outside of the designated delivery area, The Ojaian reserves the right to cancel the order and issue a refund.

Delivery

Clients are responsible for providing an accurate delivery address and any necessary delivery instructions.

The Ojaian is not responsible for food safety once meals have been delivered to the designated location.

If no one is available to receive the delivery, meals may be left at the client's designated location unless otherwise arranged.

Meals should be refrigerated promptly upon delivery.

Food Allergies & Dietary Restrictions

The Ojaian strives to accommodate dietary preferences and food sensitivities whenever possible. However, meals are prepared in a shared commercial kitchen that may process common allergens including, but not limited to dairy, eggs, tree nuts, coconut, wheat, and soy. Clients are responsible for informing The Ojaian of any allergies, sensitivities, or dietary restrictions before placing an order. The Ojaian cannot guarantee the complete absence of allergens.

Seasonal Menus & Ingredient Availability

The Ojaian's menus are based on seasonal ingredients sourced from local farms and trusted suppliers whenever possible.

Menu items may vary from those advertised due to seasonal availability, crop conditions, ingredient quality, or supply chain limitations. The Ojaian reserves the right to make reasonable substitutions while maintaining the overall quality, nourishment, and integrity of the meal package.

Food Storage & Consumption

Meals are intended for prompt refrigeration upon delivery. Clients are responsible for following all storage, handling, and reheating instructions provided with their meals. For best quality and food safety, meals should be consumed by the recommended use-by date.

Health Information

The Ojaian provides nourishing meals inspired by traditional postpartum foods and practices. Information provided on this website, menus, labels, or communications is for educational purposes only and is not intended to diagnose, treat, cure, or prevent any disease. Clients should consult their healthcare provider regarding any medical concerns, dietary needs, or postpartum health questions.

Container Returns

Reusable jars, containers, and delivery totes remain the property of The Ojaian unless otherwise stated.

Clients agree to return reusable packaging in clean condition at the next scheduled delivery or within one week of delivery.

Replacement fees may be charged for excessive loss or damage of reusable containers.

Right to Refuse Service

The Ojaian reserves the right to refuse service, cancel orders, or decline future bookings at its discretion.

Contact

Questions regarding these Terms & Conditions may be directed to The Ojaian through the contact information provided on the website.